Support
Do you have a question about ScanStudio, found a bug or have an idea? Write to us – we usually reply within two working days.
Contact
Email: stewa.studio@icloud.com
To help us help you quickly, please include:
- your device (e.g. iPhone 15 Pro) and iOS version
- the ScanStudio app version
- what you did, what happened and what you expected
- a screenshot if possible
Please do not send us confidential documents. If a scan is needed to investigate a problem, it is best to use an example without personal data.
Frequently asked questions
Scanning
How do I scan a document?
Tap the scan button, hold the camera over the page and take the picture – or let ScanStudio capture automatically as soon as the page is detected steadily. Scan several pages one after the other into the same document.
Which camera should I use?
Under “Settings › Scan › Camera” you choose between the ScanStudio camera and the Apple scanner. The ScanStudio camera shows the outline of the page live, switches to the macro camera for close-ups, measures the real size on devices with LiDAR and keeps the whole photo so you can change the crop freely later. The Apple scanner is the iOS document scanner; it crops the page while taking the picture.
Can I check each photo before it is saved?
Yes. With “Settings › Scan › Check each photo” you see the image with the detected frame after every photo and can adjust, discard or accept it.
Does ScanStudio work without LiDAR?
Yes. All scanning, editing, recognition and export features also work on devices without LiDAR. Only the automatic measurement of the real page size needs LiDAR. Without LiDAR you can set the size yourself when needed via “Page Size …” in the page’s menu, e.g. A4, A5, Letter or a format of your own from “Settings › Custom Formats”. Curved pages are then flattened using the text lines.
Import
Can I use existing photos and PDFs?
Yes. Import lets you bring in images from the Photos app and PDFs and images from the Files app. ScanStudio only receives the files you select. Under “Settings › Import” you decide which processing steps imported PDFs and images go through.
Text recognition and search
How does text recognition work?
ScanStudio automatically recognises the text on every page on your device – no internet connection needed. German, English, French, Italian and Spanish are supported; the language is detected automatically. You find the switch under “Settings › Scan › Text Recognition (OCR)”.
Can I search my documents?
Yes. The search in ScanStudio also searches the recognised text. You can also find documents via iOS Spotlight search.
Are my documents uploaded for text recognition?
No. Text recognition, document type detection and the PRO features run entirely on your device.
Dates and calendar
What does the “Dates” section show?
ScanStudio looks for deadlines and appointments in your documents, for example payment deadlines or dates in letters, and lists them under “Dates”. Tapping an entry opens the document at the right place.
How do I add a date to my calendar?
Touch and hold the date and choose “Add to Calendar”. The iOS calendar editor opens, already filled in with title, date, the passage and a reminder. Choose the calendar, change anything you like and save. ScanStudio does not need access to your calendar for this.
Auto export
How do I set up auto export?
Turn on export under “Settings › Auto Export” and choose a destination: a folder in the Files app (e.g. iCloud Drive), a WebDAV server (e.g. Nextcloud, ownCloud, a Synology or QNAP NAS, MagentaCLOUD, GMX, WEB.DE, STRATO HiDrive, Koofr or pCloud), S3-compatible storage or Paperless-ngx. Every new or changed document is then sent there as a PDF. You set the file name under “Settings › File Names”.
Why hasn’t a document been exported yet?
If “Use mobile data” is off, the export waits until your device is on Wi-Fi. Uploads to a server also need an internet connection. ScanStudio catches up on waiting exports as soon as possible – while the app is open or the next time you open it. You can see the status under “Settings › Auto Export”.
Are ScanStudio folders carried over?
With the “Folder in Files” destination, ScanStudio creates a subfolder of the same name for documents in a folder of the app. If you rename or move a document, the PDF file follows.
Languages
Which languages is ScanStudio available in?
German, English, French, Italian and Spanish. The app follows your device language. To use a different language just for ScanStudio, go to the iOS Settings under “Apps › ScanStudio › Language”.
Storage, backup and security
Where are my documents stored?
Only on your iPhone or iPad, in the app’s protected storage area. There is no ScanStudio account and no ScanStudio cloud; we have no access to your documents. Documents are not synchronised automatically between several devices.
How do I back up my documents?
Your documents are part of the normal device backup – via iCloud Backup or a computer. In addition, auto export can store a PDF copy of every document in a folder or on a server. Important: If you delete ScanStudio, all documents in the app are deleted with it. Make a backup or export your documents first.
How do I take my documents to a new device?
Set up the new device from a backup of the old one, or transfer the data directly from device to device with “Quick Start”. Your ScanStudio documents come along.
I deleted a document – can I get it back?
Yes, as long as it is listed under “Recently Deleted” in the sidebar. You set how long deleted documents stay there under “Settings › Deleted Documents” (default: one month).
Can I lock ScanStudio?
Yes. Under “Settings › Security” you can protect the app with Face ID, Touch ID or your device passcode. Your documents are then hidden in the app switcher.
More features
What is “Ask”?
You can ask questions about one document or your whole library. The answers come from Apple Intelligence directly on your device. This requires iOS 26 and a device with Apple Intelligence.
What are the PRO features?
ScanStudio PRO processes scans with our own neural networks on your device, for example removing shadows and folds, removing show-through from the back of the page and moiré, flattening curved pages and improving text. You decide which features a new scan goes through under “Settings › ScanStudio PRO”.